Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@wheways.com. If your return is accepted, we'll send instructions on how and where to send/drop your package. Items sent/dropped back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wheways.com.

Digital products

Some items we sell — such as FeedWays — are digital products delivered by instant email/download rather than shipped. The return process above applies to physical goods only. For digital products:

If you are a consumer in the UK or EU, you normally have the right to cancel an online purchase within 14 days for a full refund, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.

Because our digital products are delivered immediately by download/access, this 14-day right does not apply once you have started using the product — but only if you gave express consent to immediate delivery at checkout, and acknowledged that you lose the right to cancel by doing so. This consent is collected via an unticked checkbox at checkout, and is recorded against the FeedWays item on your order, where it also appears in your order confirmation email.

If you did not tick that box, you retain the right to cancel and be refunded within 14 days, provided you have not yet accessed the product.

Damages and issues

Please inspect your order upon receipt/collection and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Digital products are subject to the cancellation terms set out above, not this general exceptions list. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.